Eitex IT Support

IT Outsourcing

Outsourcing your IT department has lots of advantages. As your trusted ICT partner we will take care of the operational management of your computer network, project planning, disaster recovery and contingency planning, and single source supply for computers, servers, telephones, phones, laptops and printers.

The Outsourcing service includes a contracted number of days on site per year i.e. 12, 24 or 48 days for such things as network upgrades, software upgrades, moving around computers, repatching etc. This service is more in-line with full in-house IT, but without the cost.

Our team of Microsoft Certified technicians and business development managers have over 60 years combined experience in the IT arena. This wealth of experience and knowledge far exceeds what can be expected of in-house IT departments.

This service is designed for medium businesses (between 60 and 250 PCs) to large businesses (250 PCs and more).

The service also bolts-in to our Pro-Active IT Maintenance & IT Support package and includes the following:

• Dashboard Access - view network and server status via our website
• Guaranteed Response* (Pre-Determined in SLA)
• Telephone IT Support*
• Remote Desktop IT Support*
• Remote Server Monitoring
• Daily Backup Checks
• Daily Virus Definition Checks
• Disk Space and Disk Health Checks
• Server Service Checks
• On-Site IT Support*
• Network IT Support
• Software IT Support
• Weekly and / or daily Health Check - report emailed in PDF format
• Full helpdesk reporting
• Loan Desktop PC

*(9:00am – 5:00pm Mon to Fri)

Arrange a Meeting:

If you are considering outsourcing your IT department and would like to arrange a no obligation free chat with one of our representatives, please get in touch.