Eitex IT Support

Pro-Active IT Support

With our Pro-Active IT support services we actively monitor your servers, computers and network to identify problems and issues as they arise, not when they have caused you an issue, or even worse, network outage. From fault diagnosis through to fix.

Subscribing to our IT support package will guarantee our response times according to pre-determined SLA's (Service Level Agreements).

Our Pro-Active IT Maintenance & IT Support package includes the following:

• Dashboard Access - view network and server status via our website
• Guaranteed Response* (Pre-Determined in SLA)
• Telephone IT Support*
• Remote Desktop IT Support*
• Remote Server Monitoring
• Daily Backup Checks
• Daily Virus Definition Checks
• Disk Space and Disk Health Checks
• Server Service Checks
• On-Site IT Support*
• Network IT Support
• Software IT Support
• Weekly and / or daily Health Check - report emailed in PDF format
• Full helpdesk reporting
• Loan Desktop PC

*(9:00am – 5:00pm Mon to Fri)

Advantages of this service:

• You are not limited to the amount of time you spend over the phone, helpdesk or on-site
• Calls are automatically raised if a server fault occurs or pre-determined thresholds are exceeded
• A complete history and knowledge base is built-up over time for your company
• Repsonse times are guaranteed
• A close working relationship is formed between both companies which is built on trust
• You are invoiced monthly which helps cash flow