Communications are evolving, looking to the future computers and phones won't coexist, they will be the same. Smart Phones are a prime example of this, although their use seems so natural you probably haven't even given this fact any thought.
Microsoft Lync is a next-generation unified communications service that connects people in new ways, anytime, from anywhere.
Lync (previously known as Microsoft Office Communications Server - OCS) provides intuitive communication capabilities across presence, instant messaging, audio/video calling and a rich online meeting experience including PC-audio, video and web conferencing.
Bridge with your existing PBX or VoIP phone system, or use Microsoft Lync's inbuilt functionality to break out into traditional telephone networks enabling rich communication with land lines and traditional phone systems.
Transform your interactions with colleagues, customers and partners from today’s hit-and-miss communication to a more collaborative, engaging, and effective experience.
Features
Connect with others through Lync contact photos, activity update feed and interactive contact card in Microsoft Office
Move easily from instant messaging into ad-hoc online meetings including audio, video and screen sharing with just a few mouse clicks
Conduct online presentations to customers and colleagues including audio, video, screen sharing and a virtual whiteboard
Invite external contacts to easily join online meetings via a native or web-based client
Connect with customers and partners through instant messaging, audio and video federation
Reply to an email with an instant message or an audio call for quicker and more effective resolution of issues
Instant message with Windows Live contacts right from Lync
View presence status and click-to-communicate from within Outlook, CRM, SharePoint and other Office applications
Track activity, phone calls and communication using Microsoft CRM