IT Support Services
PC issues are not just frustrating, but poor or worse no IT Support can prove costly for businesses due to wasted time and money.
First of all System problems can cause serious disruption. Because software crashes, network downtime, installation problems quickly translate into lost productivity and revenue. In addition, badly managed IT can put your data at risk which in turn effects your business. Lost revenue due to frustrated staff, missed schedules, and worse missing data is also a real problem!
Computers are supposed to be a tool for business, but sometimes it seems like they’re a hindrance. This may be due to misconfiguration, because of bad setup, or maybe even poor specification.
Our helpdesk provides you with a dedicated IT Support team Microsoft Certified Engineers who. On your request we can securely take ‘remote control’ of your computer to fix your issue. No problem is too small so even if you just want advice on how to format your Word document, or maybe you’re unable to print, give us a call!
We are able to offer IT support services on an individual ‘Per Incident’ basis, while our managed service offers the complete service – which ever suits your needs we have a solution to fit. Our Pro-Active support service is by far the most popular. It includes our Help Desk Services, server and system monitoring, disaster recovery planning, Telephone IT Support, and active monitoring of your systems. As a result, you get total piece of mind!
Whether you are an IT Technician, IT Advisor / Co-ordinator, IT Director, Financial Controller, MD, manager or an IT user – we can help! What’s Included:
IT Support Enquiry
- Managed IT Services
- Pro-Active Server Monitoring
- Network Monitoring and Support
- User, Desktop and Device Support
- Office 365 Support
- Hardware Procurement
- Backup Monitoring
- Disaster Recovery
- Telephone, Remote and On-Site Support
- Asset Management
- 24x7x365 Monitoring
Eitex offer the complete IT Support Service. In addition to our helpdesk and monitoring, Eitex offer hardware procurement, supply, installation and configuration, through to maintenance and support. Since the release of Saas (Software as a Service) through services such as Office 365, Haas (Hardware as a Service) has become more popular than ever. As a result this allows you to obtain IT equipment as an Operational Expenditure rather than a Capital one. Consequently you are able to have the most up-to-date software as well as hardware in your business!