VoIP Phone and PC integration, dramatic call cost savings, free calls between office and home.
Based in the Yorkshire with IT engineers throughout the UK, you can be guaranteed of a rapid response, wherever you are.
Helpdesk, telephone, remote access and on-site IT support services.
All the work we do is done to the highest standard. We have customer reference sites and installations available for preview so you can see for yourself the quality of work that we offer.
Below are a few of the customer testimonials we have received:
We recently made a decision to outsource our IT Department. Whilst researching other IT Support companies Eitex were highly recommended by another firm of solicitors who were already using them. After carrying out some research and on the strength of that recommendation, we decided to offer the contract to Eitex.
Having enjoyed in-house IT Support for a number of years we were nervous about outsourcing but I am pleased to say that the recommendation has been well-founded and Eitex have provided a seamless transition to outsourced IT. Their response times are very good and, perhaps most importantly, they have familiarised themselves with our network and our requirements extremely quickly as well as forging a good relationship between their staff and ours.
Outsourcing IT is a big step to take but if done right there are considerable costs to save and I would have no hesitation in recommending Eitex for these purposes.
The People at Eitex are friendly, Quick and efficient at handling all aspect of technical issues. Since we had remote access installed, one call and the problem is solved in front of your eyes with one click of a button. We would highly recommend their services.
"Friendly, efficient and professional service at all times"
We have been supported by Eitex for the past two years. In that time their technical guys have kept us up and running 100% of the time. Great team. Keep up the good work.
We have been with Eitex now for over 8 years and have always found them incredibly good and efficient. We have tried other IT support companies in the past and feel they have nothing on Eitex.
At West Yorkshire Windows, all our work revolves around computers, with all the lead handling, sales handling and booking on of the work being logged and processed through them. It is critical to the running of our business that they always work. Eitex have always been able to deliver as requested. You are never on hold for hours, told you will get a call back when someone is free or left without an answer to the problem. With their remote access, most problems can be solved within minutes.
www.westyorkshirewindows.co.uk
As a small and busy industrial business Yorkshire Rubber Linings Ltd needs a reliable IT system without having to fund an in-house IT team. Eitex bridge the gap for our business providing a local IT solutions service that gives us excellent back up for routine maintenance and urgent problems. Eitex give us peace of mind meaning we can get on with what we are good at instead of trying to be amateur IT specialists. We have used Eitex's services since 2000 and can highly recommend them."
Since moving to Eitex for support of our IT network we have experienced good response times to the few problems we have encountered, from staff that understand our requirements and when they initially took over the support they resolved a number of problems that our previous support company had been struggling with. In terms of any new developments Eitex have always come up with practical and affordable solutions. As a charity, costs are of paramount importance to us and Eitex appreciate this. I would have no hesitation in recommending them to any prospective customer
Eitex have quickly become an integral part of the business and are quick to address any I.T problems I have in a very professional manner making solutions to aid the smooth running of my business. I would have no hesitation in recommending them.
We have an excellent relationship with Eitex. The support staff never speak in a technical manner and are very flexible in their approach, unlike other companies we have dealt with in the past which seem faceless and rigid. The service they have provided us over the years has proved to be very good value for money, and we certainly would not hesitate in recommending them.
Eitex have supported all our IT requirements for over 5 years and we cannot speak to well of their consistent, professional & friendly service throughout the whole period.
White Rose Exhibitions Ltd have worked with Dean and his team since 1997, we have always found them to be very helpful and provide an excellent IT service.
We have also found them to be very competitive when purchasing new equipment with a very good follow up service and would like to wish them success in their new premises with their new image.
www.whiterose-exhibitions.co.uk
As Consulting Engineers we needed a company who could provide a professional service when it came to the supply and installation of our IT solutions. Eitex provide exactly that and after nearly a decade of their consistently high standard of service, good advice and practical support they have now become an integral part of our team and we highly recommend them.
Now all the work we commissioned you to do for our company is complete I would just like to thank you for the splendid job your team did. The exchange server is performing brilliantly as is the local network in the office and our external access to it. The whole setup has made so much difference in terms of time saving and sharing of information within the office.
From start to finish your team kept us up to date with regular emails on progress, which allowed us to plan our continued operation much more effectively. Most importantly, everything was in place when it was planned and was all done strictly to budget.
The support your team has given sorting out problems we ourselves have created has been first rate. Our business could have definitely suffered had this support not been available.
I would not hesitate in recommending your company to anyone who is contemplating office computerisation or expansion of their existing systems. Should a perspective client wish to see our installation as a reference they are most welcome to visit us.
Apex Hydraulics is reliant on computers for CAD design through to order processing, stock taking and credit control. We therefore required a supportive and responsive supplier of computer expertise and management.
Due to ever increasing work loads, Apex could no longer look after the system alone and looked for help outside the company.
Eitex came to Apex as a local business that offered an answer to looking after the network and to rectify any problems before they impacted on day to day business.
Apex needed constant input from Eitex during the early days and their response was always helpful without ever being patronising. The daily and weekly email reports offer factual points about the day to day running of the computer system and issues are explained in full.
Apex now operates much more cost-effectively thanks to the lack of computer downtime and can rest assured that everything is backed up in case of failure.
The annual maintenance contract ensures that external expertise remains readily available, with Eitex treating any potential hiccups as high priority.
The relationship between Apex Hydraulics and Eitex has strengthened over the past year and are now looking to help with the company’s growth and different computer requirements.
Eitex have provided us with an excellent service, both during and after the networking of our system. They talked us through every stage of the networking before they started, ensuring that we was aware of every aspect of the work that needed to be carried out.
Eitex gave us advice and training on the new system when it was up and running, ensuring we understood how the new system worked. If we come across any problems or Eitex respond quickly and always manage to guide us through the problem or solve it themselves.
We would recommend Eitex to any other company that are looking for a reliable, trustworthy I.T company that offers a good service.
Being a multi-depot operation with a central head-office, a secure fully linked IT solution was essential to the continuing success of The Winteringham Group. Eitex dedicated a team to provide and install multiple servers and software packages which facilitate our company, users and customers.
With our company running 24 hours a day, 7 days a week, a stable and efficient system is important to us and with the Eitex maintenance package we are confident we have the cover and advice when we need it.
Eitex have provided J.W.Boylin Group Ltd with excellent IT support for the last twelve to eighteen months; they have reacted quickly to all our concerns and have always followed up with a courtesy call after the event. I would happily recommend the company to anyone, it really is IT Made Easy.
Crystal Colours have been associated with Eitex for over eight years and in that time have always found them to be courteous, responsive and technically proficient
A recent server renewal for KM Collections Ltd was handled very professionally and within timetable by Eitex to enable a disruption-free changeover to the new system - which included system upgrades and a change of AV software supplier.
When B & O Marketing Ltd were recently taken over, we were introduced to Eitex who managed the integration of our own IT systems into that of our new owners. This also involved a major Sage Accounts upgrade to multi-user, multi-company version of Line 50 which was managed without interruption to our normal business working.
We have used Eitex for all our software and hardware support for over 4 years now and I am happy to recommend them. They have always been responsive and professional and have helped us enormously with our IT organisation.
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Eitex is a registered trading name of Expert Systems Ltd, Beckside Court, 286 Bradford Road, Batley, West Yorkshire. WF17 5PW
