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1st Line IT Support Engineer

Job description

Job Vacancy


Eitex is a well-established IT systems and cloud services provider. We are recruiting a talented, self-motivated and experienced individual for the 1st Line IT support role to join the business based in Wakefield, West Yorkshire.

We offer IT consultancy, helpdesk support, IT project design and delivery, and expert IT advice for small/ medium-sized businesses.

The Role

IT Helpdesk Engineer. Reporting directly to the helpdesk manager, you will work closely with a growing team of IT professionals. Your primary role will be to provide 1st Line IT Support both from the helpdesk and onsite at customer premises. The job involves problem-solving, excellent telephone skills, remote support and teamwork.

Skills required

  • At least one years of experience in an IT services support role
  • Interpersonal, verbal and written skills
  • Awareness of Internet technologies and cloud computing
  • Awareness of basic Network technologies
  • Knowledge of MS Windows Desktop
  • Microsoft 365 and MS Office suite beneficial
  • Hardware knowledge in terms of PC / laptop build and setups
  • Self-motivated working style
  • Flexible, lateral thinking and adaptability to change
  • Current valid UK driving licence

Job Progression

We are looking for someone keen to progress and develop in a more senior role within the IT services industry. Eitex offers a great career path with growth areas into 2nd line Support or joining the Projects and Modern Workplace teams. Microsoft certification and coursework is provided, and exams and career progression are encouraged.

Start date is ASAP

Salary & Benefits:

  • Competitive salary depending on experience
  • Excellent career progression
  • Pension scheme
  • 23 days holiday (plus bank holidays)
  • Job Types: Full-time, Contract, Permanent

Job Types: Full-time, Permanent

Salary: £19,000.00-£25,000.00 per year


  • Casual dress
  • Company pension
  • On-site parking


  • Monday to Friday


  • IT Support: 1 year (preferred)

Job Types: Full-time, Permanent

Please email CV to [email protected]