GG Glass and Glazing are a nationwide company with depots in Leeds, Manchester, Liverpool, London and Cumbernauld. Their IT systems are fully in the cloud and they use Microsoft Office 365 extensively.
The business systems revolve around Microsoft Dynamics CRM which fits perfectly into Outlook, Microsoft Word and Excel. The system is fully hosted which allows all branches easy access, without the need for costly infrastructure. Sales staff are also able to access the system when visiting clients – a very handy customer relationship management tool!
The CRM system manages almost everything in the business from enquiries and quotations, through to Sales Orders and Purchase Orders for all branches, and finally to through to Sales Invoices for the head office. The system will soon sync with Sage Accounts automatically to allow the system to follow on seamlessly to the accounts department.
Finance Manager Paula commented “we have developed a highly effective CRM system which maximises efficiency throughout the business. From the flow of data from one department to another, to streamlining of processes and procedures. There is more work to be done as the business evolves, but Microsoft CRM allows this!”
Visit the GG Glass and Glazing website here
To enquire about Office365 or Microsoft Dynamics CRM click here
Read more about Microsoft Dynamics 365 here