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IT Support Engineer – Full Time

Job Vacancy

Background

Eitex is a well established IT systems and cloud services provider. We are recruiting a talented, self-motivated and experienced individual for a 1st Line / 2nd Line IT support role to join the business based in Wakefield, West Yorkshire.

We offer IT consultancy, helpdesk support, IT project design and delivery, and expert IT advice for small/ medium-sized businesses.

The Role

IT Helpdesk Engineer. Reporting directly to the helpdesk manager, you will work closely with a growing team of IT professionals. Your primary role will be to provide 1st line remote helpdesk assistance. The job involves problem-solving, excellent telephone skills, remote support, onsite support, and teamwork. A keen understanding of business systems and the ability to troubleshoot is vital. It would be best if you had the initiative to think and resolve issues quickly.

Skills required

  • At least two years experience in an IT services support role
  • Advanced interpersonal, verbal and written skills
  • Knowledge of Internet technologies and cloud computing
  • Basic knowledge of Network infrastructures, switching, routing and TCP/IP protocol
  • Knowledge of MS Windows desktop
  • Microsoft 365 and MS Office suite
  • Familiar with industry-standard backup and recovery technology
  • Installing and maintaining computer hardware and software and data networks
  • Mac experience an advantage
  • Team-oriented attitude and customer-oriented behaviour
  • Self-motivated working style
  • Flexible, lateral thinking and adaptability to change
  • Current valid UK driving licence

Job Progression

We are looking for someone keen to progress and develop in a more senior role within the IT services industry. Eitex offers a great career path with growth areas into 2nd and 3rd line Support or joining Projects. Microsoft certification and coursework is provided, and exams and career progression are encouraged.

Start date is ASAP

Salary & Benefits:

  • Competitive salary depending on experience
  • Excellent career progression
  • Pension scheme
  • 23 days holiday (plus bank holidays)
  • Job Types: Full-time, Contract, Permanent

Would you please forward CV to [email protected]

IT Helpdesk Engineer. Reporting directly to the helpdesk manager, you will work closely with a growing team of IT professionals. Your primary role will be to provide 1st line remote helpdesk assistance. The job involves problem-solving, excellent telephone skills, remote support, onsite support, and teamwork.