New 2nd Line Engineer Joins the Eitex Team

New 2nd Line Engineer Joins the Eitex Team

This week, Eitex is delighted to welcome a new member to the team, Richard Mawby. A skilled IT technician with over 16 years’ experience, Richard will take on the role of 2nd line engineer. His depth of knowledge and training expands our ability to continue offering first class IT support to existing and new customers.

Richard is used to working in busy and sometimes stressful situations. During his career, he’s manned hectic help desks and offered field support technician services to half a dozen regional offices at once. His Microsoft expertise equips him with the breadth of knowledge needed to find solutions to complex IT problems.

A Highly Qualified Engineer

His qualifications include VMWare V13 installation and configuration, and implementing and troubleshooting Microsoft Exchange. He is also a certified LANDesk Administrator.

The range of his experience matches the depth of his knowledge.  From software and hardware support of Microsoft Windows 7 and 10 Pro devices, to Citrix Xenapp Centre infrastructure administration and support, Richard has exactly the skills that Eitex customers need.

Excellent Problem Solving Skills

Our customers often wish to upgrade or expand their software so they can take advantage of all that today’s business technology offers. It’s our job to ensure infrastructure overhauls go smoothly. To make sure we can deliver at a consistently high standard, we hire only expert staff. Richard is an experienced installation and configuration technician for all software applications. With a focus on Microsoft products, his capabilities extend to:

    Deployment and support of mobile devices.

    Microsoft Azure infrastructure design and support.

    Upgrading and configuring Microsoft Office installations.

    Network Management of LAN/WIFI.

    Active Directory domain administration and support.

These are all IT skills we draw on daily. They are the foundations that underpin a seamless, dependable, IT infrastructure.

As 2nd line engineer, Richard could be the next Eitex team member who arrives at your offices. With the necessary skills to solve whatever IT issue you’re facing, we’re confident he’ll do you proud.

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