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About Eitex
Eitex is a trusted IT support and consultancy partner based in Yorkshire, delivering end-to-end managed services and bespoke technology solutions to businesses and educational organisations across the UK. From seamless Microsoft 365 and Azure cloud migrations to proactive network monitoring, cybersecurity and a friendly, UK-based managed helpdesk, we ensure your IT environment runs smoothly and securely. Partner with Eitex to free your team from technology headaches and focus on what you do best.
Google Rating
5.0 
5.0
Neil Emmott
10:20 13 Oct 17
“We have worked with Eitex for over 5 years and they have been brilliant. As Avanta has grown Eitex have been proactive in developing and maintaining our I.T. infrastructure as our needs have developed and changed over the years with the implementation of new technologies. Our network is faster, more secure and we can collaborate better saving time and money. If there has been any issues they have responded very quickly. I have no hesitation in recommending Eitex to others.”
Matthew Smith
14:47 14 Feb 18
Your team and yourself have once again excelled, the service you provide I feel is second to none and it is incidents like what we have just incurred which really test a service like you provide and to say you have gone above and beyond is an understatement. From the first report I made, your response time and the haste in which you acted has undoubtedly saved us untold hassle let alone cost.
Mark H
16:05 13 Nov 17
YORKSHIRE RUBBER LININGS LTD
“Here at YRL we know loads about rubber but much less about IT! That’s where Eitex comes in. They too are good at what they do and they make sure we keep going and service our customers by maintaining our computer based systems. We have used Eitex since its inception and are proud to say we were their very first client. Concentrate on what you’re good at and leave the IT stuff to Eitex!”
Voldie V
13:14 13 Oct 17
“GG Glass and Glazing Ltd have been working with Dean and his team at Eitex for over 8 years for all our IT needs. They have successfully guided us through various implementations and upgrades of our software over the years aswell as new hardware set ups. I have always found them to be proactive in ensuring our needs are met or exceeded all with a personable touch which I value greatly. Thanks to all at Eitex for your support over the years and long may it continue”
David Glennie
15:22 20 Oct 17
We have worked with Eitex over the past few years, managing and supporting our Microsoft 365 environment and have always received prompt and accurate attention. Never encountered any issues and would have no hesitation in recommending them.
Michael Fitzpatrick
16:03 26 Feb 18
Just attended an Office365 Taster session and even as an experienced user I found that there are alot of other programmes which we do not currently use but would be of benefit to us. Session was easy to follow and very informative.
Christopher Prince
16:27 05 Mar 18
We have worked with Eitex over the past couple of years, managing and supporting both our hardware infrastructure and Microsoft 365 environment. In that time we have always had great service and they have always gone that extra mile to get everything just right. I would have no hesitation in recommending them.
Chris Elliott
13:49 23 Mar 18
Great seminar on Office 365 by Dean at Eitex today. It was really insightful, jargon free and has made me realise the software's full potential and how we can improve our infrastructure to make us more efficient. Lots to think about and implement!
Sally Cater
13:26 26 Mar 18
Just enjoyed a very informative and useful introduction to office 365 with Dean. Perfectly pitched, really put us all at ease. Thanks.
Tim Mappin
06:52 18 Jun 18
Very enjoyable & informative session on the merits and features of Office 365.
Fortress Health
07:10 31 Aug 18
Attended a 365 taster session with Dean and his team, WOW, i thought it would be teccy and boring, no way, i got that totally wrong, it was great to explore how business can really benefit from this clever software and crazy to think i didn't know what could be achieved. Great training,Great Team...don't miss out book on today!!
Peter Gable
07:35 31 Aug 18
Just taken delivery of the New Surface Go. Powerful yet light. Amazing performance and features. Ideal for home or business. Very impressed. And quality service from the guys at Eitex. Thanks Dean :-)
JS Recruitment UK Ltd
10:49 13 Sep 18
JS Recruitment is known for service excellence and professionalism. When selecting suppliers we choose only those who share our values and work to the same high standards. This is certainly true of Eitex.
Eitex have supported JS Recruitment during a recent office move, provided expert advice on how best to protect and future proof our business and they continue to provide proactive IT support.
We know Dean and the team at Eitex to be consultative, responsive and above all they deliver exceptional customer service. With this in mind, we would have no hesitation in recommending them to others.
Ian Vogan
07:12 03 Oct 18
A great morning of informative presentations at the Digital Growth Sessions and excellent hosting by Eitex
jbc analytics
08:02 03 Oct 18
An enjoyable day with some fantastic speakers who were specialists in their field and well organised by Dean. Highly recommended.
VoicePower Ltd
10:50 21 Aug 19
Eitex’s support is helpful and attentive and they try to break down technical jargon down to easily understandable English.
Dean King
14:22 24 Oct 19
Really knowledgeable around Teams and the whole of Office 365. I found the training and support beneficial even though I already had a knowledge around Teams. Dean answered any questions that I had in detail.
Helen Emily
09:10 28 Oct 19
Fabulous Microsoft Teams workshop! Can't wait to start using it in the office. Thank you Dean and the team at Eitex
Andrew Linley
07:56 22 Nov 19
As a customer of eitex, I have been extremely impressed by their customer excellence, the knowledge of their staff and also the speed at which they have been able to resolve many of my issues. I would recommend eitex to any business in the Yorkshire region.
Gail Webster
09:40 30 Nov 19
Attended a very informative session on Microsoft Teams on 28 November. Thanks, Dean, you've persuaded me that I need to start using this software.
Mark Pollitt
14:37 30 Jan 20
An informative and well presented introduction to Microsoft Teams.
Looking forward to future sessions
Michelle Poole
10:24 31 Jan 20
Great session on Teams for Office365 users. Learnt lots of new ways that can discount the other platforms I am using (and paying for). Will be investigating and integrating into my business. Many thanks Dean.
Lee Parker
15:38 27 Feb 20
I recently attended a Microsoft Teams workshop as its a tool I am keen to embrace in my new role and when an opportunity arose to see it in use by the professionals I got in contact and I am so glad I did.
It was conducted in a relaxed environment where you feel comfortable to ask questions/pitch scenarios of use and also have the ability to see how it used elsewhere
I worked at Eitex nearly 10 years ago Eitex has always been keen to be at the forefront and embrace changes within the IT space and its nice to see that's still the case with Dean and his team.
Highly recommended
Andrew Clayton
12:53 03 Mar 20
Had a great Cyber Security Workshop today with Eitex & West Yorkshire Police. Another example of the wider view that Eitex have of the IT industry and supporting their customers.
Ian Craig
14:33 03 Mar 20
Attended a Cyber Security presentation at Eitex by West Yorkshire Police,
Informative and "eye opening". There is always more you can do to protect your company and yourself. It just confirmed that you have to be constantly alert to threats.
charlie p
13:58 03 Mar 20
just attended cyber security workshop organised by Eitex and West Yorkshire Police. Really useful session, informal environment and with good attendance.
Joanne Redgrove
12:14 02 Apr 20
I attended a Microsoft Teams demo recently and was impressed by the way the session was delivered. I particularly like being able to see the presenter's face which builds rapport and engagement. Also hearing about how Eitex use Teams was helpful. I have attended other Teams training in which it seemed that every way to do every thing was covered which is a bit mind blowing if the topic is new to you. Thanks guys!
Justine Smith
15:19 18 May 20
Lovely people to deal with, customer service is second to none, nothing is too much trouble. Excellent system for requesting help I have waited no longer than 30 minutes for help. Would highly recommend.
Paul Holroyd
13:49 25 Jun 20
Brilliant support and down to earth Yorkshire friendliness with fantastic business knowledge of Microsoft and anything PC related.
Tom Holt
11:05 20 May 21
Great people to work with. Really quick at responding to (and solving) IT support tickets. I've attended one of their training webinars on Microsoft Teams too and found it really informative and well put together.
David Holdsworth
15:15 10 Mar 21
I was very happy to attend virtually your seminar introducing us to Microsoft Teams. This was pitched by Dean and Jordan at just the right level, giving us a taste of the capabilities available within the application. I came away with a far better understanding and knowledge; enough to help decide which features are appropriate to our business. It was particularly helpful to hear this explained in plain language, with just enough detail to enthuse us to get cracking. Thank you Eitex Team :)
Jo Galasso-Work
13:04 09 Jun 21
Recently started using Eitex, can't fault the service we have received so far, very responsive, fast to take action and approachable, affordable - we are a small local charity. I would highly recommend this company.
Anna Stafford
14:31 13 May 21
Great work from Dean and his team! Fast and efficient and diagnosing and fixing the issue. Rich was brilliant! Would highly recommend.
Andrew Pickup
11:28 27 Jan 21
Great webinar session run by the team at Eitex! A nice balance between overview and detail that then gives you what you need to see how the systems being discussed could work with your business. You aren't then flooded with information about parts that are not so relevant to you, so you can get a better overall understanding which is an ideal starting point allowing you to then dive deeper into the more useful topics.
Tina Butler
12:52 12 Jan 21
We’ve had a great experience at our charity, I have to say. Jordan has been brilliant, right from the start, keeping in touch, making sure everything is okay etc. A smooth and seamless transition!
Jordan really has gone the extra mile and maybe even a little bit more than that!
Thank you!
Jordan Williams
12:27 17 Dec 21
I have been with Eitex for many years and it is a fantastic place to work! Great team and always learning!
Rich M
12:51 17 Dec 21
Great place to work! Professional, enjoyable, hard working, friendly work place. Always willing to help all customers with any issues.
Jack Thompson
19:05 17 Dec 21
Thanks to the Jordan & Dean for arranging a prompt audit of my company, friendly and helpful are the top words that come to mind. Quote for a migration and SharePoint / Teams build was very reasonable and completed promptly by the projects team, they talked us through each step and helped my team prepare for the changes in our way of working. Since completion a few weeks ago the guys on the Helpdesk have always got back to me and my team quickly with any issue. 100% recommend Eitex for any of your companies needs, we can’t fault them.
Jayne Williams
08:14 28 Dec 21
Exceptional service from the Eitex Team, from the on-boarding via Jordan & Dean to how quickly our issues are sorted, we can’t fault anything, and we are really glad that we made the switch. Thanks Eitex!
Helen Walker
21:33 03 Jan 22
I can’t thank Jordan enough, even over the Christmas period he has been very responsive and even managed to source me a laptop at a very reasonable price! Thank you
Azure Consulting
13:02 24 Mar 22
Hi
Thank you for today's session on Team's. It covered the basics nicely for a Teams novice and I found it very useful. Good delivery by Dean and Jordan.
Rory Bourke
17:01 09 Mar 21
It was a pleasure to work with Dean and Jordan on delivering a high quality training session on Microsoft Teams to Yorkshire and County Durham businesses.
Utek Appliances
11:27 06 Oct 20
Our experience with Eitex has been very straightforward, which is definitely a refreshing change since we’ve worked with a few similar companies in the past with some bad experiences. Eitex really just did the job without any issues. Always happy to help with any questions we had. Finally got our network and printers set up the right way. Tom was absolutely brilliant, good at what he does and very helpful. He really represents the company well. Give the lad a bonus!
Jeannette Morgan
12:22 18 Sep 20
Eitex provide an excellent IT support service to my business. Their support team are always quick in responding and keen to resolve any issues as quickly and efficiently as possible. I also appreciate the training workshops of which I have attended teo recently and found them both to be very informative and helpful to me in keeping on top of IT within my business
J S (MOT)
19:35 23 Dec 20
Dean and the team at Eitex provide a responsive and consultative IT support service to JS Recruitment. The team are professional and pro-active and have often gone the extra mile to ensure that our business operates smoothly which is super important given our clients expectations with regards to service. Highly recommended!
Peter Hargreaves
12:05 04 Oct 22
Great company to deal with. Very responsive and easy to get along with. Highly recommended for all things IT related! Particular thanks to Dean, Jordan and the excellent helpdesk team.
Adele Forbes
13:49 06 Oct 20
We have worked with Eitex for nearly 2 years and they have been professional, transparent and supportive. As West Yorkshire Money Ltd have grown with staff and requirements. Eitex have been proactive in developing and maintaining our I.T. infrastructure. All requests have been supported quickly and efficiently before and during the Pandemic.
Dean and his team always provide a class A service and its great to use and support a local business through these unusual times.
David Glennie
15:12 02 Feb 23
Attended a webinar on MS Teams Phone with Eitex. Very well explained and presented, no hard sell or scare tactics, just what the system did or did not do. Questions were very well dealt with.
Have used services from Eitex previously before, would not hesitate to recommend them.
Simon Burke
12:14 20 Feb 23
We have been using Eitex for our IT support now for over a year and the service has always been fantastic - with a knowledgeable team and quick first line support desk they are a great partner for our IT without us having to worry about managing this internally - invaluable for an SME
Mark Harris
20:29 02 Mar 23
4 months in as Ops Manager, I can say whole heartedly that it’s one of (if not) the best company I have ever worked for.
Welcoming, friendly, supportive, with a fantastic work culture.
The entire team are passionate and committed to providing outstanding IT support to all our customers, which makes my job so much easier.
I get regular praise and excellent feedback from customers about our staff.
Eitex, for me, is a company worth investing in and so far may even be my final workplace on my career path.
Jake Bloomer
18:37 02 Mar 23
Started working at Eitex in the new year. i’ve been here for 2 months and already I feel a part of the family. Everyone here is welcoming and this company is the ideal workplace.
Dave McLeish
21:46 06 Mar 23
I have been working for Eitex for some time, I am now employed as the Lead Schools Field Engineer. The Job I do is very rewarding and the company is excellent to work for. The knowledge the company has is 2nd to none and are a pleasure to work for. They are focused on staff and customer care. Looking forward to my future with Eitex.
Sam
20:15 11 Apr 23
I would highly recommend Eitex for any SME that requires professional I.T. support delivered with great customer service.
They have never failed to do a great job for us including fixing all sorts of I.T issues, projects (SharePoint, Teams Voice etc) and sourcing & setting up equipment.
I just wish I had started using them long before I did!
Vicky McVeagh
19:13 20 Jun 23
Eitex were the I.T provider where I was working in an SME, they are super efficient and very professional and their customer service is second to none. They facilitated what turned out to be a complex office move of 87 staff with absolute ease. A great team.
I honestly cannot recommend them highly enough.
Vivek Sharma
09:27 10 Aug 23
Excellent service provided, caters to all needs and ensure all round customer support. Definitely would recommend Eitex to all businesses who need IT services who are reliable and proactive.
JUSTIN THOMPSTONE
15:54 21 Dec 23
As 2023 draws to a close Ace Drilling Services Ltd feel grateful to have Jordan and the team at EITEX as our support. Any concerns or IT issues we have are solved quickly and professionally and Jordan is a great point of contact for our company.
We look forward to working with EITEX IN 2024
Justin Thompstone
Operations Manager
Ace Drilling Services Ltd
Will Stoker
10:52 20 Dec 23
Brilliant service provided by these guys, massively progressed the IT at our company, made us more efficient & productive, couldn't recommend more!
James McManus
08:16 21 Mar 24
As a long-time partner of Eitex, I cannot speak highly enough of the exemplary service and unwavering dedication displayed by Jordan and the entire team. Our collaboration with Jordan has been nothing short of brilliant, and I am delighted to share my positive experiences working together.
From the outset, Jordan has demonstrated a remarkable level of professionalism, expertise, and commitment to excellence. He possesses an in-depth understanding of our business needs and consistently goes above and beyond to deliver tailored solutions that meet and exceed our expectations.
What truly sets Jordan apart is his proactive approach to problem-solving and his ability to anticipate our needs before they arise. He is always readily available to address any questions or concerns, providing prompt and thorough responses that instil confidence in our partnership.
Furthermore, Jordan's impeccable communication skills and personable demeanour make working with him a pleasure. He fosters a collaborative environment where open dialogue and constructive feedback are encouraged, allowing for seamless cooperation and mutual understanding.
In addition to Jordan's individual strengths, the entire team at Eitex deserves commendation for their collective efforts in supporting our organisation. Their collaborative approach, attention to detail, and commitment to customer satisfaction have been instrumental in the success of our projects.
In summary, I wholeheartedly endorse Jordan and the team at Eitex for their exceptional service, professionalism, and expertise. They have consistently demonstrated a genuine commitment to our success, and I look forward to continuing our partnership for years to come.
Thank you, Jordan and the Eitex team, for your outstanding support and dedication. You truly embody the essence of excellence in service delivery.
Best regards,
James
Stacey Cockerham
10:11 09 Apr 24
As a company, we have been using Eitex now for around 4/5 months and have nothing but good things to say. Jordan & the team are always responsive and any issues we have had, are soon resolved without delay. I and Sigma would highly recommend Eitex and the services they provide.
Andrew Riches
13:44 10 Apr 24
Thank you so much for your great service and support. Professional and flexible delivering at top quality service.
denise mcardle
13:57 10 Apr 24
Always extremely helpful and respond quickly. They also carry out informative webinars about cybersecurity.
Edward
07:34 10 Apr 24
Eitex has been great since we switched to their IT services. Jordan and the team are always attentive and happy to help with any problems we may have as a business. Would Recommend!
Ell Lightowler
11:21 11 Apr 24
Could not reccomend Eitex enough! I’ve been working with Jordan for the past 2/3 years to solve our IT needs and requirements and it has been seamless. No problem is ever too much and always happy to go above and beyond.
sarah henry
11:53 18 Apr 24
I would certainly recommend Jordan and the team at Eitex. They have a proactive approach to customer service always ensuring that the client is 100% happy with the services and always quick to rectify if there are any issues. I find this 'check in' really helps my management of my IT at my office at Nostell Priory; and the approachability if the whole team is very much appreciated. Thank you Jordan.
Brian Angus
12:20 29 Apr 24
Highly Recommend.
Friend of friend referred us to Eitex. Jordan and Tom visited and listened to our needs surrounding security, backups, Office 365, calendar syncing and general streamlining of data.
We jumped in an went for the equipment and services offered. Tom and his team cracked on with the installation, also connecting our different units across the industrial estate.
This has helped us streamline our business and effectively get things done quicker and knowing that our data is backed up both onsite and to the cloud. As a result we have been able to obtain more business ourselves.
One more thing, we had a laptop stolen one morning. The next morning Eitex had delivered a new laptop to us personally, already setup and configured so our staff member could carry on work as usual with no time nor data lost.
Thank you for the support and always being there.
Tina Smith
09:25 19 Jun 24
I contacted Jordan from recommendation after suffering hardware failure and unable to reach my existing IT support despite attempts for a few days. I was unable to do any work at all which was affecting my business, leading to considerable stress and frustration. Jordan quickly referred me to Mark who immediately got to work, setting up systems on alternative hardware and ensuring all synced with the server. I was able to get back up and running just 1.5 hours later. Due to my experience we are looking to arrange for Eitex to repair the hardware and move our IT support to them. I would highly recommend Jordan, Mark and the team.
Hodsons
16:14 25 Jul 24
We have been working with Eitex for a couple of months now. We took a decision to change our IT support and move across has been seamless. The communication has been excellent and the service provided is outstanding. Everything they say they are going to do, they do and in the timescales provided. Everyone we have come in to contact with has been friendly and professional. More than happy to recommend Eitex to anyone.
Andy Milne
15:54 06 Jan 25
Eitex are always so quick to action anything we need. Great support for our business, highly recommend them.
Dom Brook
14:16 01 Apr 25
We switched IT provider to Eitex last year and couldn't be happier with our decision. Jordan and the team have provided a top quality service, including getting us Cyber Essentials Certified. Highly recommended for anyone looking at engaging Eitex.
Ryan Pape
12:17 03 Mar 25
We've worked with Eitex for over a year now and they have been brilliant. Very professional, open and honest and you truly feel valued as a client of theirs, they will go above and beyond to ensure you receive the best service possible. The team has a depth of experience meaning they can cover all your requriements and the customer service has been excellent. Thank you to Jordan and the team. Would recommend Eitex to anyone looking for a reliable support company.
Kingswell Watts
13:41 10 Apr 25
We recently transitioned to Eitex for our IT support services.
The communication with them has been prompt and efficient, and the onboarding process has been seamless.
We would like to particularly highlight Jordan Williams, who has consistently followed up to ensure our complete satisfaction with the support we are receiving.
We look forward to continuing with Eitex for our ongoing IT needs.
Dominic Barnes
07:43 08 Apr 25
We’ve been a client of Eitex for over 6 years and they’ve been consistently outstanding. Always responsive, friendly, and incredibly knowledgeable. They’ve supported us through everything and made our IT a breeze. Highly recommended!
Nial Bullett
09:01 10 Apr 25
We moved our IT support to Eitex last year. The transition was very smooth and Jordan and the team have been very helpful. Support has been very good so far, and I am very happy with the service.
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Get in touch today
Head Office Address: Whitwood Lodge, Whitwood Lane, Castleford, West Yorkshire. WF10 5QD
Tel: 01977 804928
Email: [email protected]
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Recover your systems FAST with Eitex.
IT is fast becoming the lifeblood of business. When systems and servers fail, businesses are at risk of failure too! In fact server failure is one of the most expensive incidents a business can endure.
Here at Eitex we realise this which is why we have invested significant time and money developing managed backup and disaster recovery solutions.
Whether you are backing up to tape, USB hard drive, network device or remotely via the cloud, we have tried and tested solutions to get you up and running in hours.
With the ability to spin-up failed servers in a virtual environment means that we could get you back up and running quicker than ever before, and often before your server is repaired.
All backups are monitored on a daily basis too by trained engineers on our IT Support helpdesk.
If you’re concerned over your Disaster Recovery strategy, or even if you have a Disaster Recovery plan at all, get in touch now!
What are your thoughts on Disaster Recovery? Have you ever had one? What would you do to get by?
About Eitex
Providing Managed IT Support and Consultancy to SME businesses, Large Business and Enterprise, Schools, colleges and academies including Microsoft 365 (formally Office 365), Microsoft Teams and Microsoft Azure. All tech services are backed by our Helpdesk based in West Yorkshire.
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