Blog Details
- Home
- Extended IT Help Desk Hours at Eitex!
About Eitex
Providing Managed IT Support and Consultancy to SME businesses, Large Business and Enterprise, Schools, colleges and academies including Microsoft 365 (formally Office 365), Microsoft Teams and Microsoft Azure. All Tech Services are backed by our Helpdesk based in West Yorkshire covering Wakefield, Leeds, Selby, Pontefract and Castleford.
Google Rating
5.0 5.0
Jo Galasso-Work
13:04 09 Jun 21
Recently started using Eitex, can't fault the service we have received so far, very responsive, fast to take action and approachable, affordable - we are a small local charity. I would highly recommend this company.
Tom Holt
11:05 20 May 21
Great people to work with. Really quick at responding to (and solving) IT support tickets. I've attended one of their training webinars on Microsoft Teams too and found it really informative and well put together.
Anna Stafford
14:31 13 May 21
Great work from Dean and his team! Fast and efficient and diagnosing and fixing the issue. Rich was brilliant! Would highly recommend.
David Holdsworth
15:15 10 Mar 21
I was very happy to attend virtually your seminar introducing us to Microsoft Teams. This was pitched by Dean and Jordan at just the right level, giving us a taste of the capabilities available within the application. I came away with a far better understanding and knowledge; enough to help decide which features are appropriate to our business. It was particularly helpful to hear this explained in plain language, with just enough detail to enthuse us to get cracking. Thank you Eitex Team :)
Andrew Pickup
11:28 27 Jan 21
Great webinar session run by the team at Eitex! A nice balance between overview and detail that then gives you what you need to see how the systems being discussed could work with your business. You aren't then flooded with information about parts that are not so relevant to you, so you can get a better overall understanding which is an ideal starting point allowing you to then dive deeper into the more useful topics.
Paul Holroyd
13:49 25 Jun 20
Brilliant support and down to earth Yorkshire friendliness with fantastic business knowledge of Microsoft and anything PC related.
Justine Smith
15:19 18 May 20
Lovely people to deal with, customer service is second to none, nothing is too much trouble. Excellent system for requesting help I have waited no longer than 30 minutes for help. Would highly recommend.
Joanne Redgrove
12:14 02 Apr 20
I attended a Microsoft Teams demo recently and was impressed by the way the session was delivered. I particularly like being able to see the presenter's face which builds rapport and engagement. Also hearing about how Eitex use Teams was helpful. I have attended other Teams training in which it seemed that every way to do every thing was covered which is a bit mind blowing if the topic is new to you. Thanks guys!
Ian Craig
14:33 03 Mar 20
Attended a Cyber Security presentation at Eitex by West Yorkshire Police,
Informative and "eye opening". There is always more you can do to protect your company and yourself. It just confirmed that you have to be constantly alert to threats.
charlie p
13:58 03 Mar 20
just attended cyber security workshop organised by Eitex and West Yorkshire Police. Really useful session, informal environment and with good attendance.
Andrew Clayton
12:53 03 Mar 20
Had a great Cyber Security Workshop today with Eitex & West Yorkshire Police. Another example of the wider view that Eitex have of the IT industry and supporting their customers.
Lee Parker
15:38 27 Feb 20
I recently attended a Microsoft Teams workshop as its a tool I am keen to embrace in my new role and when an opportunity arose to see it in use by the professionals I got in contact and I am so glad I did.
It was conducted in a relaxed environment where you feel comfortable to ask questions/pitch scenarios of use and also have the ability to see how it used elsewhere I worked at Eitex nearly 10 years ago Eitex has always been keen to be at the forefront and embrace changes within the IT space and its nice to see that's still the case with Dean and his team. Highly recommended
Michelle Poole
10:24 31 Jan 20
Great session on Teams for Office365 users. Learnt lots of new ways that can discount the other platforms I am using (and paying for). Will be investigating and integrating into my business. Many thanks Dean.
Mark Pollitt
14:37 30 Jan 20
An informative and well presented introduction to Microsoft Teams.
Looking forward to future sessions
Gail Webster
09:40 30 Nov 19
Attended a very informative session on Microsoft Teams on 28 November. Thanks, Dean, you've persuaded me that I need to start using this software.
Andrew Linley
07:56 22 Nov 19
As a customer of eitex, I have been extremely impressed by their customer excellence, the knowledge of their staff and also the speed at which they have been able to resolve many of my issues. I would recommend eitex to any business in the Yorkshire region.
Helen Emily
09:10 28 Oct 19
Fabulous Microsoft Teams workshop! Can't wait to start using it in the office. Thank you Dean and the team at Eitex
Dean King
14:22 24 Oct 19
Really knowledgeable around Teams and the whole of Office 365. I found the training and support beneficial even though I already had a knowledge around Teams. Dean answered any questions that I had in detail.
VoicePower Ltd
10:50 21 Aug 19
Eitex’s support is helpful and attentive and they try to break down technical jargon down to easily understandable English.
jbc analytics
08:02 03 Oct 18
An enjoyable day with some fantastic speakers who were specialists in their field and well organised by Dean. Highly recommended.
Ian Vogan
07:12 03 Oct 18
A great morning of informative presentations at the Digital Growth Sessions and excellent hosting by Eitex
JS Recruitment UK Ltd
10:49 13 Sep 18
JS Recruitment is known for service excellence and professionalism. When selecting suppliers we choose only those who share our values and work to the same high standards. This is certainly true of Eitex. Eitex have supported JS Recruitment during a recent office move, provided expert advice on how best to protect and future proof our business and they continue to provide proactive IT support. We know Dean and the team at Eitex to be consultative, responsive and above all they deliver exceptional customer service. With this in mind, we would have no hesitation in recommending them to others.
Peter Gable
07:35 31 Aug 18
Just taken delivery of the New Surface Go. Powerful yet light. Amazing performance and features. Ideal for home or business. Very impressed. And quality service from the guys at Eitex. Thanks Dean :-)
Fortress Health
07:10 31 Aug 18
Attended a 365 taster session with Dean and his team, WOW, i thought it would be teccy and boring, no way, i got that totally wrong, it was great to explore how business can really benefit from this clever software and crazy to think i didn't know what could be achieved. Great training,Great Team...don't miss out book on today!!
Tim Mappin
06:52 18 Jun 18
Very enjoyable & informative session on the merits and features of Office 365.
Sally Cater
13:26 26 Mar 18
Just enjoyed a very informative and useful introduction to office 365 with Dean. Perfectly pitched, really put us all at ease. Thanks.
Chris Elliott
13:49 23 Mar 18
Great seminar on Office 365 by Dean at Eitex today. It was really insightful, jargon free and has made me realise the software's full potential and how we can improve our infrastructure to make us more efficient. Lots to think about and implement!
Christopher Prince
16:27 05 Mar 18
We have worked with Eitex over the past couple of years, managing and supporting both our hardware infrastructure and Microsoft 365 environment. In that time we have always had great service and they have always gone that extra mile to get everything just right. I would have no hesitation in recommending them.
Michael Fitzpatrick
16:03 26 Feb 18
Just attended an Office365 Taster session and even as an experienced user I found that there are alot of other programmes which we do not currently use but would be of benefit to us. Session was easy to follow and very informative.
Matthew Smith
14:47 14 Feb 18
Your team and yourself have once again excelled, the service you provide I feel is second to none and it is incidents like what we have just incurred which really test a service like you provide and to say you have gone above and beyond is an understatement. From the first report I made, your response time and the haste in which you acted has undoubtedly saved us untold hassle let alone cost.
Mark H
16:05 13 Nov 17
YORKSHIRE RUBBER LININGS LTD “Here at YRL we know loads about rubber but much less about IT! That’s where Eitex comes in. They too are good at what they do and they make sure we keep going and service our customers by maintaining our computer based systems. We have used Eitex since its inception and are proud to say we were their very first client. Concentrate on what you’re good at and leave the IT stuff to Eitex!”
David Glennie
15:22 20 Oct 17
We have worked with Eitex over the past few years, managing and supporting our Microsoft 365 environment and have always received prompt and accurate attention. Never encountered any issues and would have no hesitation in recommending them.
Voldie V
13:14 13 Oct 17
“GG Glass and Glazing Ltd have been working with Dean and his team at Eitex for over 8 years for all our IT needs. They have successfully guided us through various implementations and upgrades of our software over the years aswell as new hardware set ups. I have always found them to be proactive in ensuring our needs are met or exceeded all with a personable touch which I value greatly. Thanks to all at Eitex for your support over the years and long may it continue”
Neil Emmott
10:20 13 Oct 17
“We have worked with Eitex for over 5 years and they have been brilliant. As Avanta has grown Eitex have been proactive in developing and maintaining our I.T. infrastructure as our needs have developed and changed over the years with the implementation of new technologies. Our network is faster, more secure and we can collaborate better saving time and money. If there has been any issues they have responded very quickly. I have no hesitation in recommending Eitex to others.”
Company Address
Get in touch today
Address: Unit 3 Flemming Court, Whistler Drive, Castleford, West Yorkshire. WF10 5HW
Tel: 01977 804928
Email: [email protected]
Copyright © Expert Systems Ltd t/a Eitex all rights reserved. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
We are pleased to announce that the IT Help Desk is now open from 8.00 am to 6.00 pm Monday to Friday. This will provide customers with improved access to our support services.
At Eitex, we’re committed to providing our customers with industry-leading IT support. We are always looking for new ways to enhance our service levels.
Customers hours extended
We have realised during the pandemic that a lot of our customers are working longer hours. Many of our customers are no longer communicating to work. Due to this, they jump onto their computers earlier or leave later.
That’s why we’ve extended our IT Help Desk opening times for an extra two hours. This gives our customer’s improved access to our support services throughout their working day.
You can contact us the same way: by logging a call from our website, chatting with us, calling us, or emailing us.
We hope that you will take advantage of our more extended hours. We look forward to serving you.
For more information, please contact us.
*Please note that support is available for any severe issues outside of these opening hours.
Adele Spencer
Marketing and Business Development Manager for Eitex
About Eitex
Providing Managed IT Support and Consultancy to SME businesses, Large Business and Enterprise, Schools, colleges and academies including Microsoft 365 (formally Office 365), Microsoft Teams and Microsoft Azure. All tech services are backed by our Helpdesk based in West Yorkshire.
Tags