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The Feversham Arms Hotel and Verbena Spa is a luxury hotel and spa located in North Yorkshire. As a growing business the demand on IT has increased over the years and the time had come to review their IT strategy.

 

IT Support for Hotels
Feversham Arms Hotel & Verbena Spa

Ad-Hoc IT Support:

Up until now the hotel had subscribed to ad-hoc IT support calling on engineers as and when needed. Although the approach seemed to be cost effective, at times the hotel felt they weren’t getting enough from their systems and indeed value for money.

– The hotel wasn’t informed of new products and technologies when they became available.

– The systems were running ok, but they weren’t being managed and optimised around the business’s needs.

– Sometimes an engineer was available, sometimes they had to wait. System downtime was therefore very stressful and costly.

Moving Forward with Pro-Active IT Support:

The Feversham Arms Hotel went to the market in the search of an IT company who could work with them to stabilise their system, and help them keep an eye on the future.

Business Manager Janet said ‘As part of a managed service Eitex now monitor our systems around the clock and are working closely with us to ensure our IT fits our business needs. Also someone is available at the end of the phone should we need to speak to someone. Their partnership with Yorkshire Telecom means our IT and telephony work together effectively and without fuss.’

To make a reservation at the hotel visit The Feversham Arms Hotel & Verbena Spa website

To discuss your IT Support requirements visit Eitex IT Support

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