Eitex are delighted to provide pro-active IT support to R Collins & Co Insurance, a local family-run business based in Castleford. We met Tracey and Rob, who own and run the company, via the business networking group, Club5.

R Collins & Co are a friendly and professional Insurance Brokers specialising in all types of Commercial and Personal Insurances. The local community are at the core of their business, and with over 40 years’ experience you will struggle to find anyone with better connections in the industry.

Solution for Remote Working

Eitex discussed internet connectivity and also recommended a solution which would allow remote working.  R Collins offices are open Monday to Friday 9am to 5.15pm. The new system will enable permitted users to log on to their machines, from anywhere, day or night.

‘Remote working’ is more than just working from home. It’s about working from wherever you need to be and connecting from any device available. It’s about working from a coffee shop with a client, a customer’s office/home or during your commute. Eitex can get you working from anywhere with Exchange for email and SharePoint for file sharing and OneDrive for Business.

Exchange for Email

The company’s email systems were using old IMAP technology. Eitex suggested that providing email services via Office 365 Exchange Online would work much better. This allows access to email on all devices, as well as access to each other’s calendars and mailboxes should the need arise.

Using this option, the R Collins team will have shared email mailboxes and calendars. This advanced access makes it easier to stay in touch with colleagues. They can schedule appointments, arrange meetings and generally stay up to speed in their fast-moving environment.

Pro-active IT Support

Eitex are also providing pro-active IT Support for all computers in the business. R Collins now have access to our helpdesk, telephone support, and on-site support. The Eitex team pride themselves on quick response for day to day issues and immediate response for critical issues.

We look forward to a long and mutually beneficial relationship with R Collins & Co.

To find out more information about services we offer get in touch today by calling 01924 488 612 or arrange a FREE IT audit.

As part of our continued support towards The Prince of Wales Hospice, Eitex will be donating the first months of R Collins & Co’s IT Support subscription.

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