3rd line IT Project Engineer to join our growing projects team, responsible for designing/implementing IT projects for small/medium size businesses.
Duties and responsibilities – Design and implementation of IT project work for a range of customers in various business sectors – Hardware builds/configuration/installations – PC/Server – Windows 10, Server 2016/2019 – Microsoft 365 administration/migrations – Arrange and carry out external support visit whenever problems cannot be resolved remotely – Provide 3rd line technical support queries professionally and efficiently, maintaining a high degree of customer service – Work effectively and productively with 1st and 2nd line support – Take ownership of customer problems, perform a technical diagnosis and fix the issue remotely – Maintain user/customer security on all systems – Ensure that all SLA’s are met
Skills / Attributes Required – At least 4 years design/build/implementation experience of Microsoft based operating systems (Windows 10/Server 2016/2019) – Advanced Microsoft Azure and Microsoft 365 skills – Microsoft MS-100 Certification required to be passed in the first 6 months of employment – Excellent networking experience – Excellent understanding of PC/Server hardware and software set-up and configuration – Excellent troubleshooting experience – Excellent telephone manner and customer service skills
The role will be predominantly site based from our offices in Castleford with a high percentage of site-work.
All our engineers must be able to work effectively in a team and have the ability to communicate directly with clients.
Salary depending on experience. Full time, permanent.