Blog Details
- Home
- How to raise an Office 365 Support Request with Microsoft:
About Eitex
Providing IT Support Services for PC and Windows devices, Microsoft 365 (formally Office 365), Microsoft Teams, Microsoft 365 Business Voice and Telephone System, Hardware, Servers, Infrastructure, IT Training and free Product Workshops throughout Yorkshire including Wakefield, Leeds, Pontefract and Castleford.
Google Rating
5.0 5.0
Paul Holroyd
13:49 25 Jun 20
Brilliant support and down to earth Yorkshire friendliness with fantastic business knowledge of Microsoft and anything PC related.
Justine Smith
15:19 18 May 20
Lovely people to deal with, customer service is second to none, nothing is too much trouble. Excellent system for requesting help I have waited no longer than 30 minutes for help. Would highly recommend.
Joanne Redgrove
12:14 02 Apr 20
I attended a Microsoft Teams demo recently and was impressed by the way the session was delivered. I particularly like being able to see the presenter's face which builds rapport and engagement. Also hearing about how Eitex use Teams was helpful. I have attended other Teams training in which it seemed that every way to do every thing was covered which is a bit mind blowing if the topic is new to you. Thanks guys!
Ian Craig
14:33 03 Mar 20
Attended a Cyber Security presentation at Eitex by West Yorkshire Police,
Informative and "eye opening". There is always more you can do to protect your company and yourself. It just confirmed that you have to be constantly alert to threats.
charlie p
13:58 03 Mar 20
just attended cyber security workshop organised by Eitex and West Yorkshire Police. Really useful session, informal environment and with good attendance.
Andrew Clayton
12:53 03 Mar 20
Had a great Cyber Security Workshop today with Eitex & West Yorkshire Police. Another example of the wider view that Eitex have of the IT industry and supporting their customers.
Lee Parker
15:38 27 Feb 20
I recently attended a Microsoft Teams workshop as its a tool I am keen to embrace in my new role and when an opportunity arose to see it in use by the professionals I got in contact and I am so glad I did.
It was conducted in a relaxed environment where you feel comfortable to ask questions/pitch scenarios of use and also have the ability to see how it used elsewhere I worked at Eitex nearly 10 years ago Eitex has always been keen to be at the forefront and embrace changes within the IT space and its nice to see that's still the case with Dean and his team. Highly recommended
Michelle Poole
10:24 31 Jan 20
Great session on Teams for Office365 users. Learnt lots of new ways that can discount the other platforms I am using (and paying for). Will be investigating and integrating into my business. Many thanks Dean.
Mark Pollitt
14:37 30 Jan 20
An informative and well presented introduction to Microsoft Teams.
Looking forward to future sessions
Gail Webster
09:40 30 Nov 19
Attended a very informative session on Microsoft Teams on 28 November. Thanks, Dean, you've persuaded me that I need to start using this software.
Andrew Linley
07:56 22 Nov 19
As a customer of eitex, I have been extremely impressed by their customer excellence, the knowledge of their staff and also the speed at which they have been able to resolve many of my issues. I would recommend eitex to any business in the Yorkshire region.
Helen Emily
09:10 28 Oct 19
Fabulous Microsoft Teams workshop! Can't wait to start using it in the office. Thank you Dean and the team at Eitex
Dean King
14:22 24 Oct 19
Really knowledgeable around Teams and the whole of Office 365. I found the training and support beneficial even though I already had a knowledge around Teams. Dean answered any questions that I had in detail.
VoicePower Ltd
10:50 21 Aug 19
Eitex’s support is helpful and attentive and they try to break down technical jargon down to easily understandable English.
jbc analytics
08:02 03 Oct 18
An enjoyable day with some fantastic speakers who were specialists in their field and well organised by Dean. Highly recommended.
Ian Vogan
07:12 03 Oct 18
A great morning of informative presentations at the Digital Growth Sessions and excellent hosting by Eitex
JS Recruitment UK Ltd
10:49 13 Sep 18
JS Recruitment is known for service excellence and professionalism. When selecting suppliers we choose only those who share our values and work to the same high standards. This is certainly true of Eitex. Eitex have supported JS Recruitment during a recent office move, provided expert advice on how best to protect and future proof our business and they continue to provide proactive IT support. We know Dean and the team at Eitex to be consultative, responsive and above all they deliver exceptional customer service. With this in mind, we would have no hesitation in recommending them to others.
Peter Gable
07:35 31 Aug 18
Just taken delivery of the New Surface Go. Powerful yet light. Amazing performance and features. Ideal for home or business. Very impressed. And quality service from the guys at Eitex. Thanks Dean :-)
Fortress Health
07:10 31 Aug 18
Attended a 365 taster session with Dean and his team, WOW, i thought it would be teccy and boring, no way, i got that totally wrong, it was great to explore how business can really benefit from this clever software and crazy to think i didn't know what could be achieved. Great training,Great Team...don't miss out book on today!!
Tim Mappin
06:52 18 Jun 18
Very enjoyable & informative session on the merits and features of Office 365.
Sally Cater
13:26 26 Mar 18
Just enjoyed a very informative and useful introduction to office 365 with Dean. Perfectly pitched, really put us all at ease. Thanks.
Chris Elliott
13:49 23 Mar 18
Great seminar on Office 365 by Dean at Eitex today. It was really insightful, jargon free and has made me realise the software's full potential and how we can improve our infrastructure to make us more efficient. Lots to think about and implement!
Christopher Prince
16:27 05 Mar 18
We have worked with Eitex over the past couple of years, managing and supporting both our hardware infrastructure and Microsoft 365 environment. In that time we have always had great service and they have always gone that extra mile to get everything just right. I would have no hesitation in recommending them.
Michael Fitzpatrick
16:03 26 Feb 18
Just attended an Office365 Taster session and even as an experienced user I found that there are alot of other programmes which we do not currently use but would be of benefit to us. Session was easy to follow and very informative.
Matthew Smith
14:47 14 Feb 18
Your team and yourself have once again excelled, the service you provide I feel is second to none and it is incidents like what we have just incurred which really test a service like you provide and to say you have gone above and beyond is an understatement. From the first report I made, your response time and the haste in which you acted has undoubtedly saved us untold hassle let alone cost.
Mark H
16:05 13 Nov 17
YORKSHIRE RUBBER LININGS LTD “Here at YRL we know loads about rubber but much less about IT! That’s where Eitex comes in. They too are good at what they do and they make sure we keep going and service our customers by maintaining our computer based systems. We have used Eitex since its inception and are proud to say we were their very first client. Concentrate on what you’re good at and leave the IT stuff to Eitex!”
David Glennie
15:22 20 Oct 17
We have worked with Eitex over the past few years, managing and supporting our Microsoft 365 environment and have always received prompt and accurate attention. Never encountered any issues and would have no hesitation in recommending them.
Voldie V
13:14 13 Oct 17
“GG Glass and Glazing Ltd have been working with Dean and his team at Eitex for over 8 years for all our IT needs. They have successfully guided us through various implementations and upgrades of our software over the years aswell as new hardware set ups. I have always found them to be proactive in ensuring our needs are met or exceeded all with a personable touch which I value greatly. Thanks to all at Eitex for your support over the years and long may it continue”
Neil Emmott
10:20 13 Oct 17
“We have worked with Eitex for over 5 years and they have been brilliant. As Avanta has grown Eitex have been proactive in developing and maintaining our I.T. infrastructure as our needs have developed and changed over the years with the implementation of new technologies. Our network is faster, more secure and we can collaborate better saving time and money. If there has been any issues they have responded very quickly. I have no hesitation in recommending Eitex to others.”
Company Address
Get in touch today
Address: Unit 3 Flemming Court, Whistler Drive, Castleford, West Yorkshire. WF10 5HW
Tel: 01977 809838
Email: [email protected]
Copyright © Eitex all rights reserved.
From time to time you may have issues with your Office 365 subscription, with your account, payment, or with Microsoft Office on your desktop. In these instances if you don’t have IT Support you will need to open a Support Request directly with Microsoft.
Here is a short video with full instructions:
If you need help for your business, please don’t hesitate to get in touch as we are able to offer free advice on Office 365.
Click here for more Self-Help and How-to videos.
About Eitex
Providing Managed IT Support to Small and Medium sized businesses including Microsoft 365 (formally Office 365), Microsoft Teams and Microsoft Azure. All services are backed by our Helpdesk based in West Yorkshire.
Tags