Eitex have secured a brand-new IT Support contract with Yorkshire firm, Warmaway. Based in Dewsbury, Warmaway is a well-established family business. They install and repair gas, electric and renewable energy heating systems in homes throughout Yorkshire.
Due to the growth within the company Warmaway felt that their previous support company couldn’t keep pace. Warmaway needed a forward-thinking IT partner to help take their business to the next level.
Pro-active IT Support
Eitex will be providing support to all Warmaway’s systems with 24 hours a day, 7 days a week, 365 days a year monitoring.
Here at Eitex we know how important customer service is and how frustrating it is when you can’t get help when it’s needed. For that reason, our team will never leave you alone to cope on your own when problems crop up.
Our team will always be on hand with remote assistance, telephone assistance, on-site support. They pride themselves on quick response for day to day issues and immediate response for critical issues.
Making the Most of Office 365
Warmaway have Office 365 set up however, it is not being used to its full potential. Eitex will be working with Warmaway to set up their Office 365 so they can take advantage of all it has to offer.
As we work with Warmaway, we will be moving their data to the cloud via SharePoint Online, OneDrive-for-Business and Exchange Online. Business operations will be stream-lined which will open doors to even greater efficiency and accuracy. An advantage of moving to the cloud is the saving of replacing servers.
For further information Why Your Company should be using SharePoint please read our previous blog.
Systems Backup with Microsoft Azure
Earlier in the year we wrote about how Azure Keeps your Data Safe, and how it protects against external threats and attacks.
Backing up company data to Azure allows businesses to harness the power behind one of the most secure cloud platforms available.
Eitex will apply Microsoft Azure to Warmaways’ systems, making sure the entire system is up-to-date and protected.
There is a great level of cyber threat, therefore we can’t overstate the importance of Disaster Recovery. Even something as simple as a website going down can damage your reputation and lose customers.
Eitex were recommended to Warmaway via their accountants Greenwood Barton. They feel confident in Eitex as a Tier-1 Microsoft CSP (Cloud Solutions) Partner.
We look forward to a long and mutually beneficial relationship with Warmaway.
To find out more information about services then get in touch today by calling 01924 488 612 or arrange a FREE IT audit.