Tag: helpdesk

Celebrating a 10-year IT support partnership with GG Glass

by Adele Spencer 17/07/2019 0 comments azure, Cloud Partners, dedicated support team, helpdesk, IT Support, Microsoft Teams, Office 365, onedrive for business, sharepoint

This year sees Eitex celebrate a ten-year IT support partnership with the national glazing specialists, GG Glass and Glazing Ltd. GG Glass and Glazing is one of the UK’s leading contract glazing specialists. They have branches in Leeds, Liverpool, Manchester, Birmingham, London, and Glasgow. In addition to contract work, they also provide a nationwide 24/7…

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Customer Success IT Support

IT Support and Maintenance for Leeds-Based Company

by Dean Spencer 14/07/2015 0 comments engineer, helpdesk, leeds, maintenance, Microsoft, passwords, permissions, security, server 2003, support, west yorkshire, Yorkshire

Nothing lasts forever, and like everything else, servers come to the end of their useful life and need upgrading. Carrying on with outdated servers risks diminished, or non-existent IT Support should things go wrong with the network, which is something no company wants to face. In this tech-dependent world, business would grind to a halt…

IT Support and Disaster Recovery Yorkshire

by Dean Spencer 16/08/2012 0 comments backups, disaster recovery, helpdesk, IT Support, tape, Yorkshire

Recover your systems FAST with Eitex. IT is fast becoming the lifeblood of business. When systems and servers fail, businesses are at risk of failure too! In fact server failure is one of the most expensive incidents a business can endure. Here at Eitex we realise this which is why we have invested significant time…

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About Eitex

Providing Managed IT Support to Small and Medium sized businesses including Microsoft 365 (formally Office 365), Microsoft Teams and Microsoft Azure. All services are backed by our Helpdesk based in West Yorkshire.

Eitex

5.0

Paul Holroyd

13:49 25 Jun 20

Brilliant support and down to earth Yorkshire friendliness with fantastic business knowledge of Microsoft and anything PC related.

Justine Smith

15:19 18 May 20

Lovely people to deal with, customer service is second to none, nothing is too much trouble. Excellent system for requesting help I have waited no longer than 30 minutes for help. Would highly recommend.

Joanne Redgrove

12:14 02 Apr 20

I attended a Microsoft Teams demo recently and was impressed by the way the session was delivered. I particularly like being able to see the presenter's face which builds rapport and engagement. Also hearing about how Eitex use Teams was helpful. I have attended other Teams training in which it seemed that every way to do every thing was covered which is a bit mind blowing if the topic is new to you. Thanks guys!

Ian Craig

14:33 03 Mar 20

Attended a Cyber Security presentation at Eitex by West Yorkshire Police, Informative and "eye opening". There is always more you can do to protect your company and yourself. It just confirmed that you have to be constantly alert to threats.

charlie p

13:58 03 Mar 20

just attended cyber security workshop organised by Eitex and West Yorkshire Police. Really useful session, informal environment and with good attendance.

Andrew Clayton

12:53 03 Mar 20

Had a great Cyber Security Workshop today with Eitex & West Yorkshire Police. Another example of the wider view that Eitex have of the IT industry and supporting their customers.

Lee Parker

15:38 27 Feb 20

I recently attended a Microsoft Teams workshop as its a tool I am keen to embrace in my new role and when an opportunity arose to see it in use by the professionals I got in contact and I am so glad I did. It was conducted in a relaxed environment where you feel comfortable to ask questions/pitch scenarios of use and also have the ability to see how it used elsewhere I worked at Eitex nearly 10 years ago Eitex has always been keen to be at the forefront and embrace changes within the IT space and its nice to see that's still the case with Dean and his team. Highly recommended

Michelle Poole

10:24 31 Jan 20

Great session on Teams for Office365 users. Learnt lots of new ways that can discount the other platforms I am using (and paying for). Will be investigating and integrating into my business. Many thanks Dean.

Mark Pollitt

14:37 30 Jan 20

An informative and well presented introduction to Microsoft Teams. Looking forward to future sessions

Gail Webster

09:40 30 Nov 19

Attended a very informative session on Microsoft Teams on 28 November. Thanks, Dean, you've persuaded me that I need to start using this software.

Andrew Linley

07:56 22 Nov 19

As a customer of eitex, I have been extremely impressed by their customer excellence, the knowledge of their staff and also the speed at which they have been able to resolve many of my issues. I would recommend eitex to any business in the Yorkshire region.

Helen Emily

09:10 28 Oct 19

Fabulous Microsoft Teams workshop! Can't wait to start using it in the office. Thank you Dean and the team at Eitex

Dean King

14:22 24 Oct 19

Really knowledgeable around Teams and the whole of Office 365. I found the training and support beneficial even though I already had a knowledge around Teams. Dean answered any questions that I had in detail.

VoicePower Ltd

10:50 21 Aug 19

Eitex’s support is helpful and attentive and they try to break down technical jargon down to easily understandable English.

jbc analytics

08:02 03 Oct 18

An enjoyable day with some fantastic speakers who were specialists in their field and well organised by Dean. Highly recommended.

Ian Vogan

07:12 03 Oct 18

A great morning of informative presentations at the Digital Growth Sessions and excellent hosting by Eitex

JS Recruitment UK Ltd

10:49 13 Sep 18

JS Recruitment is known for service excellence and professionalism. When selecting suppliers we choose only those who share our values and work to the same high standards. This is certainly true of Eitex. Eitex have supported JS Recruitment during a recent office move, provided expert advice on how best to protect and future proof our business and they continue to provide proactive IT support. We know Dean and the team at Eitex to be consultative, responsive and above all they deliver exceptional customer service. With this in mind, we would have no hesitation in recommending them to others.

Peter Gable

07:35 31 Aug 18

Just taken delivery of the New Surface Go. Powerful yet light. Amazing performance and features. Ideal for home or business. Very impressed. And quality service from the guys at Eitex. Thanks Dean :-)

Fortress Health

07:10 31 Aug 18

Attended a 365 taster session with Dean and his team, WOW, i thought it would be teccy and boring, no way, i got that totally wrong, it was great to explore how business can really benefit from this clever software and crazy to think i didn't know what could be achieved. Great training,Great Team...don't miss out book on today!!

Tim Mappin

06:52 18 Jun 18

Very enjoyable & informative session on the merits and features of Office 365.

Sally Cater

13:26 26 Mar 18

Just enjoyed a very informative and useful introduction to office 365 with Dean. Perfectly pitched, really put us all at ease. Thanks.

Chris Elliott

13:49 23 Mar 18

Great seminar on Office 365 by Dean at Eitex today. It was really insightful, jargon free and has made me realise the software's full potential and how we can improve our infrastructure to make us more efficient. Lots to think about and implement!

Christopher Prince

16:27 05 Mar 18

We have worked with Eitex over the past couple of years, managing and supporting both our hardware infrastructure and Microsoft 365 environment. In that time we have always had great service and they have always gone that extra mile to get everything just right. I would have no hesitation in recommending them.

Michael Fitzpatrick

16:03 26 Feb 18

Just attended an Office365 Taster session and even as an experienced user I found that there are alot of other programmes which we do not currently use but would be of benefit to us. Session was easy to follow and very informative.

Matthew Smith

14:47 14 Feb 18

Your team and yourself have once again excelled, the service you provide I feel is second to none and it is incidents like what we have just incurred which really test a service like you provide and to say you have gone above and beyond is an understatement. From the first report I made, your response time and the haste in which you acted has undoubtedly saved us untold hassle let alone cost.

Mark H

16:05 13 Nov 17

YORKSHIRE RUBBER LININGS LTD “Here at YRL we know loads about rubber but much less about IT! That’s where Eitex comes in. They too are good at what they do and they make sure we keep going and service our customers by maintaining our computer based systems. We have used Eitex since its inception and are proud to say we were their very first client. Concentrate on what you’re good at and leave the IT stuff to Eitex!”

David Glennie

15:22 20 Oct 17

We have worked with Eitex over the past few years, managing and supporting our Microsoft 365 environment and have always received prompt and accurate attention. Never encountered any issues and would have no hesitation in recommending them.

Voldie V

13:14 13 Oct 17

“GG Glass and Glazing Ltd have been working with Dean and his team at Eitex for over 8 years for all our IT needs. They have successfully guided us through various implementations and upgrades of our software over the years aswell as new hardware set ups. I have always found them to be proactive in ensuring our needs are met or exceeded all with a personable touch which I value greatly. Thanks to all at Eitex for your support over the years and long may it continue”

Neil Emmott

10:20 13 Oct 17

“We have worked with Eitex for over 5 years and they have been brilliant. As Avanta has grown Eitex have been proactive in developing and maintaining our I.T. infrastructure as our needs have developed and changed over the years with the implementation of new technologies. Our network is faster, more secure and we can collaborate better saving time and money. If there has been any issues they have responded very quickly. I have no hesitation in recommending Eitex to others.”

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