IT Staffing – Should you go it alone or Contract Expert Help?
When it comes to making sure the IT staff you need are available when you need them, there is no ‘one size fits’ all solution. Companies must weigh up their needs vs. wants and balance many aspects. It’s not simply a matter of cost, although no business can ignore how decisions may affect finances.
There are three main options. Either run an internal IT department or outsource IT support and maintenance to a specialist company such as ourselves. The third option lies in the middle, and this involves sharing responsibility for your IT infrastructure between your employed staff and an IT managed services provider.
Internal IT Department
You’ll have the advantage of IT staff on hand all the time, and because they’re there all the time they’ll likely have deep knowledge of your unique systems. This includes the smaller foibles offices run into, such as printing issues or password confusions.
When IT staff are fighting helmet fires to sort out daily running hiccups, they could be missing deeper concerns, however. These may include keeping systems up to date, monitoring capacity or analysing data. Prioritising tasks is harder when every issue becomes as important as the next, and this can have a demoralising effect across a department that feels overburdened.
Given the complexity of today’s business environment (not to mention the shifting landscape of compliance and the operational changes this brings – GDPR springs to mind), there’s a huge amount of pressure on IT staff to have specific skills and certifications. Often, making sure all skill levels are covered means increasing the staffing budget to ensure a full-service IT department.
Managed IT Services
Business IT demands rarely stay the same over time. With fluctuating needs it’s more challenging to find a cost-effective solution. Managed IT services changes IT from a fixed overhead to an operational expense, with the ability to scale up or down as demand changes.
Businesses gain a further advantage by being able to tap into a wide range of specialist, certified skills. MSPs such as ourselves, as trusted Microsoft Partners, maintain more than current knowledge. Our fingers are on the pulse of what’s coming in the future. We’re ideally placed to advise on how to future proof your IT system and conform to today’s best practices.
Network and system monitoring from a proactive standpoint shifts the emphasis from ‘fix what’s broken’ to preventing it breaking in the first place. Making changes now to keep systems running smoothly in the future circumvents disasters and the huge potential recovery costs.
It’s possible to blend Managed IT services with your own in-house department, and for some this is the best of both worlds. You still have staff on hand to deal with daily running tasks, but you also have expert backup and help when you need it.
There’s no single way to build an effective business IT solution. The answer for some will be a problem for others. That’s why we choose to tailor our services to suit your needs. We offer a range of IT Support options that complement and advance your business.
If you’re trying to make a decision about which way to manage and maintain the level of IT service you need, give us a call or send us a message. We can help you reach an informed decision, and maybe make suggestions you haven’t thought of.