No matter which industry or market sector your business operates in, IT is likely to be the foundation that underpins every aspect.
IT support has to be strong. It has to be reliable and robust. It has to be fit for purpose, and your IT management team must be 100% behind you with expert knowledge and insight. At Eitex, we make sure we’re all that, and more. We’re a well-established company, and we’re here to stay.
A Clear Vision Built on a Traditional IT Background
We started 20 years ago back in 1997, with Dean Spencer, Eitex MD offering solid traditional IT support. Dean is still the driving force behind the success of Eitex. His expertise and passion for computing technology shapes our future. His vision is set firmly on the boundless opportunities that cloud technologies offer for business development and growth.
The Very Best in Cloud Technology Expertise
Our lead cloud technology specialist has been with us for four years. In his role as Cloud Solution Architect he scopes and implements Azure, SharePoint and Office 365 solutions. Being our go-to expert, he’ll make sure you’re getting the right solutions for your unique business needs. You can be confident his experience with Server 2016 and Hyper-V Virtualisation will ensure you get exactly the IT services you need.
First Class Support and Helpdesk
We live in the real world, and know how important customer service is and how frustrating it is when you can’t get help when it’s needed. For that reason, we never leave you to cope on your own when problems crop up.
Our senior IT Support and Helpdesk Manager is here to sort out any issues relating to advanced server or networking, along with Active Directory routers, firewalls or anything else relating to security. His expertise covers IT and Telecoms, and he’s a Microsoft Certified Product and Network specialist.
2nd Line IT Support comes from our engineer with vast experience in solving customer problems that range from desktop issues to server outages. His expertise covers Windows 10, Server 2012 and Server 2016 along with Exchange Online and Office 365.
1st Line Support is provided by our team member with a special skill for finding problems by asking the right questions. Having racked up over ten years Microsoft experience and with knowledge of Java programming and HTML, his unique skills strengthen our support network and rapidly finds answers to all your phone support requests.
Expert Marketing and Account Management
There’s always a lot going on behind the scenes of any successful business, as you know. Our company accountant handles purchase and sales invoices in a timely and efficient manner as well as dealing with customers and managing our bank accounts.
We benefit greatly from her 20 years accounting experience, and also rely on her HR skills. She is the one who looks after our staff through health and safety, holidays and overtime.
Eitex plays an active role in the community, supporting local causes wherever we can. Our marketing director engages with other local businesses through our social media channels, and organises our extremely popular Taster Sessions, as well as keeping our website up to date and liaising with the press and other local media. Having qualified at Leeds University, she’s closely involved in the local community and also runs the What’s On Guide for Pontefract, Castleford and Wakefield.
Together, we’re an unbeatable force. We work in harmony, with each member’s skills complementing and supporting the other team member’s.
Join your team to ours for your IT support, and you’ll find a service that’s second to none.